Communicating with Customers

HOW SHOULD YOU EFFECTIVELY COMMUNICATE IN SALES?

Communication, Customer Retention Articles / , ,

Effective internal communication in a company is crucial for a successful impact on revenue and relationships with existing, loyal customers. When you disperse responsibility for customer retention throughout a company, you can get some unexpected—and negative—consequences leading to customer churn. You can also hurt sales efforts with new customers.  Consider the findings from a Workforce.com …

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HOW IS CUSTOMER INFORMATION LIKE A GUN?

Customer Retention Articles / , , , ,

There’s an old quote by the playwright Chekhov. It’s not technically about customer information, but it could be. The quote goes something like this… “If you introduce a gun at the beginning of a play, it should be fired by the end.” In other words, you must stay consistent in the world you create. The same is …

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