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Customer Churn

Every company needs to think about their churn rate. As a company that has made churn reduction strategies an artform,

Customer Retention Articles

Calculating churn rate in Excel is a quick and easy way to identify customer turnover. You can simply build the

Customer Churn

To say that customer churn is a problem for companies is obvious. We all know that losing customers is bad

Customer Churn

Churn is a crucial metric to SaaS companies and any subscription-based business for that matter. For SaaS companies to grow

Customer Churn

Before we answer the question of “how do you model churn rates,” let’s clarify a few assumptions about our task.

Customer Churn

Why should you care about, let alone calculate your company’s annual churn rate? Generally, companies want to understand the extent