CUSTOMER EXPERIENCE TRENDS FOR 2021
As companies emerge from COVID-19, customer experience trends for 2021 (and likely beyond) are shifting to reflect the “new normal.” …
Internal Communication
WHAT ARE THE FOUR ELEMENTS OF A CUSTOMER EXPERIENCE MODEL?
Successful companies find the best way to earn long-term loyalty means activating four elements of customer experience: Vision, Empathy, Alignment …
WHAT ARE THE FOUR ELEMENTS OF A CUSTOMER EXPERIENCE MODEL? Read More »
WAYS TO IMPROVE COMMUNICATION IN AN ORGANIZATION
Improving communication in an organization starts with thinking of employees as internal customers. Yes, it’s true they are there to …
WAYS TO IMPROVE COMMUNICATION IN AN ORGANIZATION Read More »
WHAT IS EFFECTIVE INTERNAL COMMUNICATION?
When business leaders try to answer the question, “what is effective internal communication,” they can often get this idea confused …