HOW DO YOU CALCULATE CHURN RATE IN EXCEL?
Calculating churn rate in Excel is a quick and easy way to identify customer turnover. You can simply build the …
Customer Retention Articles
THREE KEYS TO LONG-TERM CUSTOMERS
The impact of one bad experience can be detrimental to a business and can even lead to customer churn. For …
CUSTOMER EXPERIENCE STRATEGY FRAMEWORK
You’ve probably heard of customer experience, also known as CX. It continues to be a popular topic, and it’s more …
CUSTOMER LOYALTY EXAMPLES
“You can’t please everyone all the time.” You probably first heard this quote when you were a child, from a …
THE SURPRISING BYPRODUCTS OF CUSTOMER EXPERIENCE STRATEGY
Creating an effective customer experience is more than just ensuring your customers receive the products and services they desire in …
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CUSTOMER LOYALTY
Customer loyalty is when a person or organization does business with your company on a repeat basis. Does that sound …
CUSTOMER EXPERIENCE
Customer experience is the perspective customers have of your business, both during and after their initial buying journey. This perspective …
WHAT ARE THE THREE TYPES OF CUSTOMER LOYALTY?
You may wonder how there can be three types of customer loyalty, and the reality is that all loyal customers …
WHY EFFECTIVE INTERNAL COMMUNICATION IS CONSIDERED IMPORTANT
Losing a customer isn’t fun, especially if they love your product. When a customer says, “I love what you do, …
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HOW SHOULD YOU EFFECTIVELY COMMUNICATE IN SALES?
Effective internal communication in a company is crucial for a successful impact on revenue and relationships with existing, loyal customers. …
HOW SHOULD YOU EFFECTIVELY COMMUNICATE IN SALES? Read More »