THE SMART AND HEART OF YOUR BUSINESS
Combining the smart and heart of your business turns customer experiences from good to great. I was impressed. Although I …
Retention Systems
HOW IS CUSTOMER INFORMATION LIKE A GUN?
There’s an old quote by the playwright Chekhov. It’s not technically about customer information, but it could be. The quote …
DO’s AND DON’Ts THAT TURN CUSTOMER LOYALTY INTO PROFITS
Any time I head into the big wide world, I’m on the lookout for customer experiences that impact loyalty. Vacations are great opportunities for scouting.