Ali in the Media

What Separates Customer Experience Leaders From the Laggards?

Customer experience leaders are increasingly winning the battle for customer retention and revenue. What can your company do improve customer experience? This article from CMS Wire, reveals the gap between customer experience leaders and laggards is widening. As always, I’m thrilled to share my expertise in the article. How does your company become a customer …

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Trust, Safety and Customer Experience Are Connected

Safety, trust, and convenience may seem like unrelated standards for business, but they’re actually intertwined. In this article from CMS Wire, Alignmint’s Managing Director, Ali Cudby, shares some counterintuitive ways for your company to improve customer retention and build trust. Get your keys to improve customer experience – READ THE ARTICLE

The Rule of 80-20 For Customers on the CX Leader Podcast

The Rule of 80-20 says you get 80% of the distance to your goal with 20% of the effort. In the world of sales, the 80-20 would mean that 80% of a company’s revenue comes from just 20% of its customers. Does that work? Can you apply that “Rule” to sales accurately? Certainly, the perception …

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