Ali in the Media

CLOSING THE CONSUMER TRUST GAP: VIA CMS NEWSWIRE

How does a company close the consumer trust gap? I’m always thrilled to collaborate with CMS Wire on their articles. …

Customer experience leaders are increasingly winning the battle for customer retention and revenue. What can your company do improve customer …

The DisrupTV Show always showcases interesting folks talking about fascinating topics — and all designed to help your business grow. …

Customer trust, and convenience may seem like unrelated standards for business, but they’re actually intertwined. In this article from CMS …

My journey to becoming a brand loyalty and customer retention expert began a ripple effect that started with a trip …

American Express contacted me to ask about retaining customers vs. getting new ones. Here’s what I shared.

The Rule of 80-20 says you get 80% of the distance to your goal with 20% of the effort. In …

I appeared on the Gut + Science Podcast. Podcast host Nikki Lewellen and I discussed ways to increase business …

I sat down with Rebecca Fleetwood Hession, host of the Badass Women’s Council Podcast. Of course, we talked about customer …