How does a company close the consumer trust gap? I’m always thrilled to collaborate with CMS Wire on their articles. In this latest one I talk about ways companies can improve customer retention rates. It’s all about trust…and trust is the result of what happens inside your company. Read the article on CMS Wire. How …
CLOSING THE CONSUMER TRUST GAP: VIA CMS NEWSWIRE Read More »
Customer experience leaders are increasingly winning the battle for customer retention and revenue. What can your company do improve customer experience? This article from CMS Wire, reveals the gap between customer experience leaders and laggards is widening. As always, I’m thrilled to share my expertise in the article. How does your company become a customer …
WHAT SEPARATES CUSTOMER EXPERIENCE LEADERS FROM THE LAGGARDS? Read More »
The DisrupTV Show always showcases interesting folks talking about fascinating topics — and all designed to help your business grow. So when host Ray Wang and Alignmint Growth Strategies’ own Ali Cudby connected, they hit it off right away. And Ray invited Ali to be on the show. And it was a barn burner! All …
Customer trust, and convenience may seem like unrelated standards for business, but they’re actually intertwined. In this article from CMS Wire, Alignmint’s Managing Director, Ali Cudby, shares some counterintuitive ways for your company to improve customer retention and build trust. Get your keys to improve customer experience – READ THE ARTICLE
My journey to becoming a brand loyalty and customer retention expert began a ripple effect that started with a trip to England. And one transformational bra fitting. That moment occurred back in 2004. It led to me writing a book that detailed a new methodology for bra fitting. My method is still being used around …
THE RIPPLE EFFECT ON THE TAKING CARE IN BUSINESS PODCAST Read More »
American Express contacted me to ask about retaining customers vs. getting new ones. Here’s what I shared.
The Rule of 80-20 says you get 80% of the distance to your goal with 20% of the effort. In the world of sales, the 80-20 would mean that 80% of a company’s revenue comes from just 20% of its customers. Does that work? Can you apply that “Rule” to sales accurately? Certainly, the perception …
THE RULE OF 80-20 FOR CUSTOMERS: THE CX LEADER PODCAST Read More »
I appeared on the Gut + Science Podcast. Podcast host Nikki Lewellen and I discussed ways to increase business loyalty. Are employee engagement and customer loyalty related? Absolutely! A customer’s experience is almost always tied back to how your employees are engaging with them. Increase customer loyalty with the tips I share on the …
INCREASE BUSINESS LOYALTY: GUT + SCIENCE PODCAST Read More »
I sat down with Rebecca Fleetwood Hession, host of the Badass Women’s Council Podcast. Of course, we talked about customer loyalty, my favorite topic. We also discussed the challenges and opportunities I experienced when I moved to Indianapolis, Indiana in 2017. Starting over in a new city wasn’t easy. I had to make new friends …
CUSTOMER LOYALTY: THE BADASS WOMEN’S COUNCIL PODCAST Read More »
