CUSTOMER EXPERIENCE STRATEGY FRAMEWORK
You’ve probably heard of customer experience, also known as CX. It continues to be a popular topic, and it’s more …
WHAT ARE THE THREE TYPES OF CUSTOMER LOYALTY?
You may wonder how there can be three types of customer loyalty, and the reality is that all loyal customers …
WHY EFFECTIVE INTERNAL COMMUNICATION IS CONSIDERED IMPORTANT
Losing a customer isn’t fun, especially if they love your product. When a customer says, “I love what you do, …
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HOW TO REDUCE CUSTOMER CHURN
Every company that wants to grow must focus on ways to reduce customer churn. It’s never fun to discover that …
CLOSING THE CONSUMER TRUST GAP: VIA CMS NEWSWIRE
How does a company close the consumer trust gap? I’m always thrilled to collaborate with CMS Wire on their articles. …
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REBRAND ANNOUNCEMENT! INTRODUCING ALIGNMINT
The time to announce our rebrand is finally here. The entire team is very excited to see all the work …
REBRANDING IS SCARY: BYE TO YOUR ICONIC BRAND
What does “Your Iconic Brand” mean? Recently, I asked my customers about my company’s name. Those conversations led to a …
WHAT SEPARATES CUSTOMER EXPERIENCE LEADERS FROM THE LAGGARDS?
Customer experience leaders are increasingly winning the battle for customer retention and revenue. What can your company do improve customer …
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IS NET PROMOTER SCORE LEADING YOU TO MAKE BAD BUSINESS DECISIONS?
Net Promoter Score is everywhere. Like the 1950’s movie The Blob, NPS has seeped into the cervices of businesses trying …
IS NET PROMOTER SCORE LEADING YOU TO MAKE BAD BUSINESS DECISIONS? Read More »
DISRUPTV SHOW FEATURES ALI CUDBY
The DisrupTV Show always showcases interesting folks talking about fascinating topics — and all designed to help your business grow. …