IS NET PROMOTER SCORE LEADING YOU TO MAKE BAD BUSINESS DECISIONS?
Net Promoter Score is everywhere. Like the 1950’s movie The Blob, NPS has seeped into the cervices of businesses trying to improve customer experience. While NPS has its value, being reliant on the NPS score as the marker of customer loyalty will lead companies to bad decisions. The sad reality is that these decisions can …
IS NET PROMOTER SCORE LEADING YOU TO MAKE BAD BUSINESS DECISIONS? Read More »