Employee Engagement

CUSTOMER EXPERIENCE TRENDS FOR 2021

As companies emerge from COVID-19, customer experience trends for 2021 (and likely beyond) are shifting to reflect the “new normal.” From internal communication to customer engagement and employee experience, it’s more important than ever for companies to be intentional in order to inspire loyalty and growth.  What is the future of customer experience? It doesn’t …

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DITCH THE EXIT INTERVIEW: CONSIDER THIS INSTEAD

Ah, the joy of the exit interview. No matter why an employee leaves a company, it’s an awkward experience. Most of the time, it’s reasonable for employees to ask themselves if HR really wants to get meaningful feedback. After all, by the time someone is in the exit interview, the deed is done. They’ve resigned. …

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