CUSTOMER LOYALTY EXAMPLES
“You can’t please everyone all the time.” You probably first heard this quote when you were a child, from a …
Keep Your Customers
THE SURPRISING BYPRODUCTS OF CUSTOMER EXPERIENCE STRATEGY
Creating an effective customer experience is more than just ensuring your customers receive the products and services they desire in …
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TAKE THE NEXT STEP TOWARD CUSTOMER RETENTION
When I wrote Keep Your Customers, my goal was to create a roadmap to equip business leaders with the steps …
OVERCOMING CUSTOMER MISTAKES: KEEY YOUR CUSTOMERS LESSONS IN LOYALTY
I can remember a high school guidance counselor telling me to “turn obstacles into opportunities.” Being a too-cool teenager, I …
OVERCOMING CUSTOMER MISTAKES: KEEY YOUR CUSTOMERS LESSONS IN LOYALTY Read More »