your journey to customer retention &
lucrative customer loyalty
What Separates Customer Experience Leaders From the Laggards?
Customer experience leaders are increasingly winning the battle for customer retention and revenue. What can your company do improve customer experience? This article from CMS Wire, reveals the gap between customer experience leaders and laggards is widening. As always, I’m thrilled to share my expertise in the article. How does your company become a customer
Is Net Promoter Score Leading You To Make Bad Business Decisions?
Net Promoter Score is everywhere. Like the 1950’s movie The Blob, NPS has seeped into the cervices of businesses trying to improve customer experience. While NPS has its value, being reliant on the NPS score as the marker of customer loyalty will lead companies to bad decisions. The sad reality is that these decisions can
DisrupTV Show features Ali Cudby
The DisrupTV Show always showcases interesting folks talking about fascinating topics — and all designed to help your business grow. So when host Ray Wang and Alignmint Growth Strategies’ own Ali Cudby connected, they hit it off right away. And Ray invited Ali to be on the show. And it was a barn burner! All
The Key To Unlock Long-Term, Loyal Customers
Your loyal customers are in jeopardy. Right now. Your competitors are circling. They’re baiting their hooks, hoping to lure your hard-won clients away. Whether your customers bite will be directly related to the relationship you (and your company) have developed with them. In other words, your objective is not just to land customers, but to
Trust, Safety and Customer Experience Are Connected
Safety, trust, and convenience may seem like unrelated standards for business, but they’re actually intertwined. In this article from CMS Wire, Alignmint’s Managing Director, Ali Cudby, shares some counterintuitive ways for your company to improve customer retention and build trust. Get your keys to improve customer experience – READ THE ARTICLE
Marketing Pet Peeve: STOP Doing This With Your Customers!
Everyone has their marketing pet peeve. Mine is companies that reward new customers acquisition instead of repeat buyers. And it happens All. The. Time. Just the other night, I ordered food from a delivery company I hadn’t used before. Yep, this new COVID world needed a little variety. As a first-time customer, I got the