your journey to customer retention &
lucrative customer loyalty
HOW DO YOU CALCULATE CUSTOMER CHURN
We think about customer churn rates a lot here at Alignmint Growth Strategies. Many of our clients come to us because they want churn reduction strategies. That’s because having a good (or low) churn rate–whether it’s in terms of a good monthly churn rate or annual churn rate–is critical for their path to growth. In
WHAT DOES CHURN RATE MEAN?
What does churn rate mean to a company’s ability to grow and hit its financial goals? Customer churn is the ultimate leaky bucket for companies. No matter how much you dump into the bucket (new customer acquisition), a churn problem means customers drop out, and you never fill the bucket. This is especially true for
WHAT IS ANNUAL CHURN RATE?
It’s important for all companies to evaluate their churn rate. Understanding why customers choose to leave your company can provide insights that help you hone your product, improve your customer success/customer service processes, or rethink your marketing messaging. That said, there’s a debate about which kind of churn to prioritize: monthly churn rate or annual
WHAT ARE THE KEY FACTORS THAT PREDICT CUSTOMER CHURN?
When companies underestimate the key factors that predict customer churn, the consequences impact finances, human resources, word of mouth, and more. Fortunately, there are simple solutions to predict customer churn so you can reduce your churn rate and prevent turnover from happening in the first place. What is Customer Churn? To start at the beginning,
HOW DO YOU CALCULATE CHURN RATE?
It’s important to know how to calculate customer churn rate in a company, but churn rate is only one small piece of a bigger picture when it comes to your company’s path to growth. You’ll likely want to consider both customer churn rate and employee churn rate, especially since they’re interrelated. You’ll also want to
WHAT IS YOUR CHURN RATE?
If your company can’t answer the question, “what is your churn rate,” it’s much more difficult to solve the problem of customer turnover. Knowing whether you have a high churn rate or something more aligned with industry averages is vitally important for your ability to hit key growth goals. Incredibly, research at Harvard Business School