Heart and Smart

HOW TO PREVENT CUSTOMER CHURN

Customer Retention Articles / Adoption, Customer Data, Customer Engagement, Customer Success, Employee Retention, Heart and Smart

So you want to prevent customer churn? Consider these scenarios: Scenario#1 Picture a high-end jewelry store. Fine jewelry isn’t purchased …

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THE SMART AND HEART OF YOUR BUSINESS

Customer Retention Articles / Customer Data, Customer Success Systems, Heart and Smart, Retention Systems

Combining the smart and heart of your business turns customer experiences from good to great. I was impressed. Although I …

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