Customer Service

Title image for creating loyal customers with a doughnut store example

HOW DOUGHNUTS CREATE LOYAL CUSTOMERS

Originally posted: April 29, 2015. Updated September 14, 2020. I initially wrote this post after a visit to my brother and his family in Los Angeles. Right now, I miss my family. Heck, I even miss the annoyance of travel. And I really miss the fun, silly doughnut tradition my nephew and I created. Here’s […]

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Title image for customer loyalty is like baseball

ARE YOU READY TO LAND CUSTOMERS FOR LIFE?

“Buy me some peanuts and Cracker Jacks, I don’t care if I ever get back…” Whether you’re a baseball-loving American or not, you probably know that line from the infamous song Take Me Out to the Ball Game. If you’re a business owner, though, you never, ever want to actually hear the words, “I don’t

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SPIRIT AIR SUCKS – WHICH IS GREAT FOR YOUR BUSINESS

Recently, a friend of mine posted a picture from a cramped Spirit Air flight, complaining about the tiny seat, the delays, the upcharges…basically everything. “Never again,” was her exact quote. The discomfort wasn’t worth the lower price, according to my friend. I flew Spirit Air – exactly once – and had the same reaction. Never

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