DO’s AND DON’Ts THAT TURN CUSTOMER LOYALTY INTO PROFITS
Any time I head into the big wide world, I’m on the lookout for customer experiences that impact loyalty. Vacations are great opportunities for scouting.
Customer Don’ts
WILL YOU LOSE A LOYAL CUSTOMER? DON’T MAKE THIS MISTAKE
Recently, my husband was a customer, shopping at Hugo Boss, his favorite upscale men’s store. Joe was really excited about buying …
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