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AUDIT

Don't let customer churn stunt your growth. Discover the biggest mistakes B2B recurring revenue companies make that lead to churn. (Some of them may surprise you!)

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WORKSHOPS

Workshops are team-based and collaborative. Some workshops focus on learning new skills. Others are collaborative approaches to co-creating new directions for your company. Workshops are generally led by CEO Ali Cudby.

CONSULTING & PLAYBOOKS

Customer retention improves when your company implements processes consistently. Playbooks are your step-by-step approach to these processes. They give every participant a path to success, including action steps, checklists, resources and the tracking you need to measure implementation. Alignmint’s consulting services follow our proven MINT method for retention and growth.

FRACTIONAL LEADERSHIP

Sometimes your team needs customer experience expertise to get deeply engaged with your company for a limited amount of time or on a part-time basis. When you’re in a high-growth moment, fractional customer leadership can be a right-sized approach to ensuring your customer-facing processes are embedded into your company for the long-term.

WORKSHOPS

Workshops are team-based and collaborative. Some workshops focus on learning new skills. Others are collaborative approaches to co-creating new directions for your company. Workshops are generally led by CEO Ali Cudby.

Bullseye
Workshop

A Bullseye articulates your company’s mission on behalf of your customers. A Bullseye is a statement or mantra that every department can use as a consistent “north star” for engagement in delivering your products and services. In your Bullseye Workshop leaders will craft a unique statement for your company. It is a proprietary process to Alignmint Growth Strategies and a key part of Ali Cudby’s bestselling book, Keep Your Customers. 

Active Listening Skill Building
Workshop

Great customer experiences are built on listening skills. These skills are learned. Topics include leading conversations that make customers feel seen, heard and valued, to learning the art of gracefully saying “no.”

Keep Your Customers
Workshop

Use Ali Cudby’s #1 Bestselling Book, Keep Your Customers, as a guide to explore the importance of loyalty in your business. Dissecting the three tiers of loyalty (and why listening to some loyal customers can be detrimental to your company). Discover the secrets that unlock long-term, lucrative loyal customers. 

Designed as a one-time workshop with key themes or a book club that uses the book to embed core concepts for internal teams.

MINT METHOD

Alignmint’s consulting services follow our proven MINT method for retention and growth:​

M - Make Your Bullseye

A Bullseye articulates your company’s mission on behalf of your customers. A Bullseye is a statement or mantra that every department can use as a consistent “north star” for engagement in delivering your products and services. In your Bullseye Workshop leaders will craft a unique statement for your company. It is a proprietary process to Alignmint Growth Strategies and a key part of Ali Cudby’s bestselling book, Keep Your Customers.

I - Identify Your Ideal Customers

Companies need a clear understanding of their customers in order to deliver a best practice, growth-driven customer experience. When you begin by telling the story of your key customer groups, you develop a foundation for aligned customer engagement and interaction throughout your organization.

N - Navigate the Customer Journey

The customer journey identifies the key moments in a customer’s experience with your company. For each of those points, you need an aligned customer experience that’s a cross-functional approach to cultivating high value, long-term customers. The customer journey aligns the customer’s experience with a clear plan for internal action so your team knows who does what – and when.

T - Transform Outcomes With Playbooks

Once you have your customer journey in place, Playbooks deliver the step-by-step processes so that your team members have the tools they need to deliver your ideal customer experience. From the goal for each key moment to the emails they need to send, Playbooks give your team the tools for consistent excellence that drive retention and growth.

Create a customer experience that’s designed for customer retention and growth.

#1 Bestselling Book on Customer Retention

Keep Your Customers

Keep Your Customers shares a fresh perspective on the old problem of customer relations. Ali Cudby shares with business leaders how to set up customer engagement for loyalty with a company culture to support it.

Improve customer experience.
Reduce customer churn.
Grow long-term value.
You’re in the right place.

SOCIAL

AVOID THE 5 COSTLY MISTAKES LEADING TO CUSTOMER CHURN​

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