CUSTOMER EXPERIENCE TRAINING COHORTS

FOR B2B SAAS COMPANIES

Retention begins with your internal teams

Training that addresses common issues like:

Alignmint training gives you

SEPARATE PATHS FOR LEADERS AND TEAMS

Live-Virtual Sessions

Weekly training so you get live interaction and a chance for real-time interaction with a community of peers

downloads and templates

The tools you need to succeed, including worksheets, cheatsheets, templates and more

coaching

Monthly group coaching sessions to answer your team's unique questions

TRAINING TOPICS INCLUDE

For Team Members

  • The Principles of Alignmint
  • How to Convert a Path To Churn Into a Path To Growth
  • The Value Mindset In Your Approach to CX
  • How to Launch Customer Relationships for Life
  • Rethink the Kickoff
  • Achieve First Value Quickly
  • Deliver Customer Onboarding That Sticks
  • Lead High-Value Customer Meetings
  • Set Yourself Up For Long-Term Success

For Leaders

  • What To Expect For Yourself and Your Team
  • The Financial Rewards of Retention 
  • Embed a Value Mindset into Your Team
  • Principles of Best Practice CX Play Design
  • Design a Kickoff Play That Successfully Launches New Customers
  • Design and Review Playbooks For Key Customer Milestones
    • Customer Welcome
    • Kickoff
    • Onboarding
    • First Value

get started now

SEATS ARE LIMITED

The Next Cohort Begins March 1st

Live-Virtual Sessions on Wednesdays at 8:30amET & PT. Session recordings to follow.