your journey to customer retention &
lucrative customer loyalty

Search
CUSTOMER RETENTION ARTICLES

WILL YOU LOSE A LOYAL CUSTOMER? DON’T MAKE THIS MISTAKE

Recently, my husband was a customer, shopping at Hugo Boss, his favorite upscale men’s store. Joe was really excited about buying new clothes after getting an amazing job, and wanted to look the part. He had been in the “jeans and a button down” mode for a long time and this job required him to step

Read More »
CUSTOMER RETENTION ARTICLES

MY AHA MOMENT

Being sensitive isn’t a bad thing – it can help you build a heart-centered business where customers feel valued – but balance it with good business sense.

Read More »
CUSTOMER RETENTION ARTICLES

SPIRIT AIR SUCKS – WHICH IS GREAT FOR YOUR BUSINESS

Recently, a friend of mine posted a picture from a cramped Spirit Air flight, complaining about the tiny seat, the delays, the upcharges…basically everything. “Never again,” was her exact quote. The discomfort wasn’t worth the lower price, according to my friend. I flew Spirit Air – exactly once – and had the same reaction. Never

Read More »

Improve customer experience.
Reduce customer churn.
Grow long-term value.
You’re in the right place.

Social

Get the know-how to grow

Scroll to Top