your journey to customer retention &
lucrative customer loyalty

Ali Cudby on Gut + Science Podcast
Ali in the Media

INCREASE BUSINESS LOYALTY: GUT + SCIENCE PODCAST

  I appeared on the Gut + Science Podcast.  Podcast host Nikki Lewellen and I discussed ways to increase business loyalty. Are employee engagement and customer loyalty related? Absolutely! A customer’s experience is almost always tied back to how your employees are engaging with them. Increase customer loyalty with the tips I share on the

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Ali Cudby appears on the Badass Women's Council podcast
Ali in the Media

CUSTOMER LOYALTY: THE BADASS WOMEN’S COUNCIL PODCAST

I sat down with Rebecca Fleetwood Hession, host of the Badass Women’s Council Podcast. Of course, we talked about customer loyalty, my favorite topic. We also discussed the challenges and opportunities I experienced when I moved to Indianapolis, Indiana in 2017. Starting over in a new city wasn’t easy. I had to make new friends

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Customer Retention Articles

HOW TO PREVENT CUSTOMER CHURN

So you want to prevent customer churn? Consider these scenarios: Scenario#1 Picture a high-end jewelry store. Fine jewelry isn’t purchased on any regular schedule, so the business doesn’t always know when a customer wants to make a new purchase. Let’s assume this company offers an incredible in-store experience. They send occasional emails and mailers about

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Customer Retention Articles

THE SMART AND HEART OF YOUR BUSINESS

Combining the smart and heart of your business turns customer experiences from good to great. I was impressed. Although I had reserved the room at Hotel Erwin through an aggregator booking site, the hotel had followed up with an email. In my reply, I shared that we were celebrating our 10th Anniversary. A warm Happy

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Grow long-term loyalty.
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