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Customer Retention Articles

Will You Lose A Loyal Customer? Don’t Make THIS Mistake

Recently, my husband was a customer, shopping at Hugo Boss, his favorite upscale men’s store. Joe was really excited about buying new clothes after getting an amazing job, and wanted to look the part. He had been in the “jeans and a button down” mode for a long time and this job required him to step

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Customer Retention Articles

My AHA Moment

Being sensitive isn’t a bad thing – it can help you build a heart-centered business where customers feel valued – but balance it with good business sense.

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Customer Retention Articles

Body Shaming: Hollywood’s Latest Fail

I’ll admit it – I was a Pitch Perfect addict. I paid to see the ode to a cappella in theaters. Twice. I rented the movie on Pay Per View. I watched it on cable…oh…let’s not count the number of times. Was it a lot? Yes. Did I need a Pitch Perfect 12-step program? Maybe.

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Customer Retention Articles

Spirit Air Sucks – Which Is Great For Your Business

Recently, a friend of mine posted a picture from a cramped Spirit Air flight, complaining about the tiny seat, the delays, the upcharges…basically everything. “Never again,” was her exact quote. The discomfort wasn’t worth the lower price, according to my friend. I flew Spirit Air – exactly once – and had the same reaction. Never

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